TERMS OF SERVICE


Effective Date:

These Terms of Service ("Agreement") constitute a legally binding contract between you ("User," "Coach," or "you") and Atmadhruti ("we," "our," or "us"), governing your access to and use of www.atmadhruti.com ("Website" or "Platform"), including any content, functionality, and services offered on or through the Website.

BY ACCESSING OR USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE LEGALLY BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE WEBSITE.

ATMADHRUTI RESERVES THE RIGHT TO MODIFY THESE TERMS AT ANY TIME WITHOUT PRIOR NOTICE.

  1. DEFINITIONS

1.1. "User" refers to any individual who accesses or uses the Website, including visitors, enrolled customers/coaches or anyone utilizing the Wheel of Life tool, action plans, or coaching need assessments.

1.2. "Coach" refers to a registered life coach who offers professional services through the Website.

1.3. "Services" refer to all features and functionalities offered on the Website, including self-assessments, coaching assessments, action plans, and coach listings.

1.4. "Content" refers to all text, images, videos, articles, and other materials available on the Website, including user-generated and coach-contributed content.

  1. ELIGIBILITY AND ACCEPTANCE

2.1 The Website is primarily intended for users who are at least 18 years of age. For individuals below 18 years of age may access and use the Website with the consent and/or supervision of their parent or legal guardian. By using the Website, you represent and warrant that you meet this requirement or have obtained the necessary consent.

2.2 Users must have the legal capacity to enter into this Agreement. If you are below 18 years of age, your parent or legal guardian must review and accept these terms on your behalf. You also confirm that you are not prohibited from accessing the Website under applicable laws.

2.3. This Agreement shall be interpreted in accordance with the laws of India, with due consideration to international users.

2.4. Continued use of the Website following any modifications to this Agreement constitutes your acceptance of the revised terms.

  1. ACCOUNT ACTIVATION

3.1. To access certain features of the Website, Users and Coaches must complete the registration process by providing accurate and complete information. Atmadhruti reserves the right to verify details before activating an account.

3.2 Users are responsible for all activities conducted through their accounts.

3.3 If a User registers on behalf of an entity, the entity is considered the account owner.

3.4. Atmadhruti may refuse, suspend, or terminate an account if the information provided is found to be false, misleading, or incomplete.

3.5. Users must maintain only one account, and any attempt to create multiple accounts may result in suspension or termination.

3.6. Activation of an account does not imply an endorsement or verification of the User or Coach by Atmadhruti.

  1. SERVICES OFFERED

4.1. Wheel of Life Self-Assessment Tool – A free self-assessment tool allowing users to evaluate life satisfaction across multiple parameters.

4.2. Personal Action Plans – Users receive automated action plans to improve their satisfaction scores based on assessment results.

4.3. Coaching Need Assessment & Coach Listings – Users may be directed to professional life coaches based on their assessment results. Coaching sessions can be conducted in a hybrid mode (online and in-person), and users will have the ability to rate and provide feedback on coaches.

4.4. Atmadhruti reserves the right to modify or discontinue services at any time without prior notice but in terms laid down.

4.5. Technical support via e-mail is only available for users who have paid for subscription.

  1. GENERAL TERMS OF USE AND USER OBLIGATIONS

5.1. Prohibited Conduct – Users must not:

  • Use the Services for any illegal, fraudulent, or unauthorized purpose.
  • Engage in harmful, defamatory, misleading, or otherwise inappropriate activities.
  • Attempt to gain unauthorized access to other accounts or interfere with security features.
  • Reverse engineer, decompile, or attempt to copy any aspect of Atmadhruti’s Services.
  • Circumvent payment mechanisms or attempt to use the Services in a manner contrary to the intended use.
  • Transmit malicious code, spam, or any content that could harm the platform or its users.
  • Solicit, induce, or persuade Coaches to provide services outside of the Website.

5.2. User Responsibilities- Users are obliged to:

  • Provide accurate and truthful and complete information when using the Website’s self-assessment tool.
  • Keep their accounts secured and promptly notify us if you become aware of any unauthorized access to or use of your account or password.
  • abide by all applicable laws, including but not limited to Indian consumer protection, data privacy, and e-commerce regulations.

5.3. Users agree to defend, indemnify, and hold harmless Atmadhruti, its affiliates, licensors, officers, directors, agents, and employees from any claims, losses, damages, penalties, liabilities, and costs, including reasonable legal fees, arising from their use of the Services, violation of these Terms, or infringement of any third-party rights.

  1. COACH SPECIFIC TERMS

6.1. Coach Responsibilities- Coaches must:

  • Actively engage by contributing content such as write-ups, articles, videos, or activity updates to maintain visibility and credibility.
  • Adhere to ethical standards and refrain from soliciting clients outside the Website. All communication between coaches and clients must occur via the platform.
  • Not guarantee specific results or outcomes to clients and must ensure that they do not misrepresent their qualifications.
  • Maintain the confidentiality of all client communications, coaching materials, and sensitive business information accessed through the platform. Disclosure of any such information to third parties, except with explicit client consent or as required by law, is strictly prohibited.
  • Comply with Indian tax laws and regulations regarding professional services and income earned through the Website.

6.2. Zero engagement from a Coach for a prolonged period, as determined by Atmadhruti, may result in suspension or termination of the Coach’s listing. 

  1. FEES, PAYMENTS & REFUNDS

7.1. User Registration & Wheel of Life Assessment: Users can register on the Website and access the Wheel of Life Self-Assessment Tool free of charge.

7.2. Goal Plan Creation (Online & Offline):

  • Online Goal Plan Generation: After receiving their Wheel of Life Report, users have the option to generate a personalized goal plan directly on the Website. This service is paid, and charges will be displayed at the time of purchase.
  • Offline Goal-Planning Workshop: Users may choose to attend an offline workshop to build their goal plan in a guided environment. Users can then upload their goal plans to their profiles for continued tracking and progress evaluation. Access to this feature requires a paid subscription, details of which will be provided on the Website.

7.3. Coaching Sessions: Users can connect with professional life coaches via the Platform and book paid coaching sessions. Fees for these sessions will be determined by the individual coaches and displayed at the time of booking.

7.4. Payment Methods & Process: Payments are processed via third-party payment gateways, and users must adhere to the respective payment processor’s terms. Payment delays may occur for verification or security reasons.

7.5. Payments are billed in advance on a monthly, quarterly, or annual basis. Overages and pricing corrections may be applied post-invoice.

7.6. Refunds will not be provided based on satisfaction levels. However, unused subscription fees can be refunded. Users can cancel their subscription within one month for a full refund.

7.7. Refunds for coaching sessions may only be granted as per Refund Policy.

7.8. Refunds shall only process through Atmadhruti’s designated payment methods and must comply with local laws and payment provider rules. Refunds must include any applicable taxes required to be refunded.

7.9. The Website complies with Indian taxation laws, including the Goods and Services Tax (GST), and all financial transactions must be in accordance with applicable legal frameworks.

7.10. Users must raise billing disputes within two weeks of receipt. Atmadhruti will work to resolve disputes before escalation to financial institutions. Atmadhruti is not responsible for any disputes regarding payments between Users and Coaches.

  1. ROLE OF THE PLATFORM

8.1. The Website functions solely as a facilitator connecting Users with Coaches and does not provide direct coaching services.

8.2. The Website does not provide services like medical, psychological, or therapeutic advice. Users requiring such services should consult appropriate professionals.

8.3. The Website will maintain records of session history and coaching plans for better engagement and progress assessment.

  1. LIMITATION OF LIABILITY

9.1. The Website does not guarantee error-free and specific results from the self-assessment tool or coaching services.

9.2. Atmadhruti shall not be held liable for any dispute between a User and a Coach and shall not be responsible for service downtime.

9.3. Atmadhruti does not warrant that website services including coaching services will meet every User’s expectation.

9.4. Atmadhruti shall not be held liable for any indirect, incidental, punitive, consequential or exemplary including but not limited to loss of business, profits, data, goodwill, or other intangible losses arising from the use or inability to use the Website or reliance on its services.

9.5. Atmadhruti’s total liability for all claims, whether in contract, tort, or otherwise, shall not exceed the lesser of the fees paid by the User in the one-month period preceding the event giving rise to the claim or INR 5000/- (or equivalent).

  1. INTELLECTUAL PROPERTY RIGHTS

10.1. Users cannot copy, resell, or use Atmadhruti’s content, trademarks, or proprietary information without permission.

10.2. All intellectual property rights, including but not limited to content, reports, assessments, and action plans, belong to Atmadhruti.

10.3. Coaches retain ownership of their contributed content but grant Atmadhruti a worldwide, non-exclusive, royalty-free license to use, display, and distribute their content on the Website. Atmadhruti has the right to use uploaded content for promotional purposes.

10.4. Atmadhruti reserves the right to review, refuse, or remove content that violates applicable laws or these Terms but is not obligated to actively monitor user submissions.

10.5. Unauthorized reproduction, modification, or distribution of Website content is strictly prohibited.

10.6. Atmadhruti retains full rights to its technology, software, algorithms, and anonymized usage data generated from platform activities.

  1. PRIVACY & DATA SECURITY

11.1. The Website adheres to strict data privacy and security policies to protect user information.

11.2. Users’ personal data will not be shared with third parties without explicit consent, except as required by Indian law.

11.3. The Website takes reasonable measures to safeguard data, but absolute security against breaches cannot be guaranteed.

11.4. Atmadhruti retains user and coach data for up to 12 months after account termination for compliance, fraud prevention, and legal obligations. Users may request data deletion subject to applicable laws.

11.5. The Website may integrate third-party tools, but it is not liable for their performance or any associated risks.

  1. DISCLAIMER

12.1. AI Content Disclaimer – AI-generated content may be inaccurate, incomplete, or unreliable. Users should verify AI-generated results before use. Atmadhruti is not responsible for any damages arising from reliance on AI content.

12.2. Bandwidth & Service Usage – Atmadhruti reserves the right to impose fair usage limits on bandwidth, storage, or other resources to ensure equitable service distribution among users.

12.3.  Atmadhruti reserves the right to review and remove any coach content that violates terms or affects the platform negatively.

  1. TERMINATION & ACCOUNT SUSPENSION

13.1. The Website reserves the right to suspend or terminate any User or Coach account for violations of these Terms or misuse of the Website or engagement in any fraudulent activities or for any misconduct or unprofessional behaviour.

13.2. Misuse, such as sending inappropriate messages or harassment via the contact page, may lead to account termination.

13.3. Soliciting clients outside the platform is a violation and may lead to legal action against Coaches.

13.4. Atmadhruti reserves the right to review and evaluate coach engagement. A coach who remains inactive for 90 days (no bookings, no content contributions) may have their profile temporarily removed until engagement resumes.

13.5. Users and Coaches whose accounts are terminated may not create a new account without prior written consent from Atmadhruti.

13.6. Atmadhruti is not liable for any loss resulting from account termination or suspension.

  1. DISPUTE RESOLUTION & GOVERNING LAW

14.1. This Agreement shall be governed by and construed in accordance with the laws of India.

14.2. Users and coaches can raise disputes via Atmadhruti grievance portal, and the organization will assess potential solutions such as refunds, additional sessions, or coach reassignments.

14.3. Any disputes arising out of or in connection with this Agreement shall first be attempted to be resolved through mediation. If mediation fails, disputes shall be subject to the exclusive jurisdiction of the courts in Kolkata, India.

  1. FORCE MAJEURE

Neither party shall be liable for any delay or failure to perform its obligations under this Agreement if such delay or failure is due to causes beyond its reasonable control, including but not limited to acts of nature, war, government regulations, or any other event outside the control of the parties.

For inquiries or support, please contact- E-mail- info@atmadhruti.com.

BY CONTINUING TO USE THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS OF SERVICE.